🔒 Privacy Policy – Cozy Corner Sofas

Last Updated: July 3, 2025

Cozy Corner Sofas ("we", "us", or "our") operates this website and online store to provide you with a curated shopping experience (the "Services"). Cozy Corner Sofas is powered by Shopify, which enables us to offer and manage these Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, interact with, or make a purchase from our website or otherwise communicate with us. In case of any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will govern matters related to your personal data.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect the following categories of personal information:

Contact Information – name, email address, phone number, billing/shipping address
Financial Information – card details, payment method, transaction details
Account Information – username, password, preferences
Transaction History – purchases, returns, cart activity
Communications – emails, inquiries, messages
Device Information – IP address, browser type, device ID
Usage Data – pages viewed, interaction with features, timestamps

2. Sources of Information

We collect personal information from:

You directly (e.g., when you place an order or create an account)
Automatically through your device and browser
Our service providers and business partners
Cookies and tracking technologies

3. How We Use Your Information

We may use your data for:

Processing orders and providing customer support
Improving and personalizing your experience
Sending marketing and promotional content (where permitted)
Detecting and preventing fraud or unauthorized activity
Complying with legal obligations

4. Disclosure of Your Information

We may share your data with:

Shopify (our e-commerce platform)
Service providers (payment processors, couriers, logistics)
Marketing partners (for ads and promotions)
Affiliates or related entities
Authorities where required by law

5. Relationship with Shopify

Our store is hosted on Shopify. Shopify may collect and process your data independently for analytics and improving its services across merchants.

👉 Learn more at the Shopify Privacy Policy.

6. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices.

7. Children’s Privacy

Our Services are not intended for children under 18. We do not knowingly collect data from minors. If you believe your child has provided personal data, please contact us for deletion.

8. Security & Retention

We apply security measures, but no system is 100% secure. Do not share sensitive information over unsecured channels.
We retain your data only as long as necessary to provide Services, comply with laws, or resolve disputes.

9. Your Rights

Depending on your location, you may have rights to:

Access, delete, or correct your data
Opt-out of marketing
Request data portability
Restrict or object to certain processing
Withdraw consent

UK & EEA residents may also complain to their local Data Protection Authority (such as the UK ICO).

10. International Transfers

Your data may be stored outside your country. For UK/EEA transfers, we use safeguards like Standard Contractual Clauses.

11. Updates

We may update this Privacy Policy from time to time. Updates will appear here with a new “Last Updated” date.

12. Contact

If you have questions or requests regarding this Privacy Policy, please contact us:

📧 Email: cozycornersofas@gmail.com
📞 Phone: +44 7498998601
📍 Address: Unit 6, Waverledge Business Park, Great Harwood, Blackburn, Manchester, BB6 7LS, United Kingdom

🚚 Shipping Policy – Cozy Corner Sofas

Last Updated: July 22, 2025

At Cozy Corner Sofas, we aim to deliver your sofa safely, on time, and with care.

📍 Shipping Coverage

We currently ship to:

Mainland United Kingdom
Selected areas of Northern Ireland & the Scottish Highlands (extra fees/times may apply)

❌ We do not currently offer international shipping.

📦 Delivery Timeframes

Product Type	Estimated Delivery Time
In-stock sofas	3–7 working days
Custom/Made-to-order sofas	2–4 weeks from confirmation

You will receive a confirmation email with your delivery window.
Tracking details are provided once dispatched.

💰 Shipping Costs

Free Standard Delivery on orders over £500
Flat Rate £39.99 for orders under £500
Remote area surcharges may apply (we’ll notify you before dispatch)

🛋️ Delivery Service Details

Our delivery partners provide:

Delivery to your room of choice
Optional setup/unboxing (if selected at checkout)
Packaging removal (if selected)

⚠️ Please ensure the delivery path is accessible. Narrow staircases/hallways may require special arrangements.

❗ Missed or Failed Deliveries

If delivery fails due to:

Incorrect/incomplete address
No one available at the property
Inaccessible entry

➡️ A re-delivery fee may apply.

📦 Damaged or Incomplete Orders

If your order arrives damaged or with missing parts:

Note the issue on the delivery slip (if possible).
Email us within 48 hours at cozycornersofas@gmail.com with photos and your order number.
We will arrange a repair, replacement, or refund.

📬 Contact Us

For shipping-related questions: